We ship locally from Europe to all EU countries and the UK, ensuring a seamless delivery process without any fees. Additionally, we offer global shipping to the United States and Canada, making our products accessible to customers worldwide.

We partner with major international carriers and local courier services. Specific carriers vary based on destination. During checkout, you will be asked to select your preferred delivery method.

Shipping costs might apply based on destination country and will be calculated at checkout.

Orders are processed and fulfilled daily, excluding weekends and public holidays. Typically, orders are shipped within 24-48 hours. Upon shipment, you will receive an email confirmation, including tracking number(s).

Please note that some orders may not ship within 48 hours due to stock issues, incomplete order information, billing delays, order verification processes, or custom products.

For details on transit times, please refer to our shipping policy.

We ship locally from Europe, ensuring fast delivery, no fees, and low return costs for our EU and UK customers. This streamlined process provides a hassle-free and cost-effective shopping experience.

If you have checked out using an incorrect address, please contact our customer service team as soon as possible. We will do our best to update your order with the correct information. Prompt action increases the likelihood that we can make the necessary changes before your order is processed and dispatched.

Once your order has been dispatched, we will email you the tracking number along with a link to the tracking page where you can monitor its status. Additionally, if you have your order number and email, you can track your order directly on our order tracking page.

You won’t be charged additional customs fees or duties on your order.

For orders within the EU and UK, customs fees and duties are fully covered as we ship parcels from within EU. All our prices include tax.

In the US, orders under $800 USD are duty-free. For other international destinations, customs fees and duties may apply based on local regulations.

Although infrequent, there are occasions when your order may experience delays due to the following reasons:

• Billing and shipping addresses do not match.Order is awaiting credit approval and verification.
• A product is temporarily out of stock.
• Special customization is required.
• Order is being shipped to a remote location.
• Customs delays.
• Product backorders.
• Carrier backlogs.

For further information about your order status, please contact our customer support team.

We are not responsible for packages that are not returned to us, damaged in transit, or destroyed by carriers due to being refused, unclaimed, undeliverable, or because of an incorrect or insufficient address provided during checkout. We strongly advise all customers to accept delivery to avoid any issues.

Refund requests for returned unclaimed items will incur a 50% restocking fee. Refund requests for unreturned, damaged, or destroyed packages will not be accepted. In some circumstances, you may request to have the package reshipped for a re-delivery fee to cover the postage costs of the new order.

Our goal is to ensure every order arrives safely and on time. Occasionally, unforeseen circumstances can cause delays during transit. We cover various courier errors, such as lost or damaged packages in transit, postage due errors, or misrouted packages when tracking information is unclear.

In the rare instances where a parcel is marked as delivered by the courier but not received, we are unable to reship the items or issue a refund. This policy applies if tracking details confirm delivery to the recipient’s address. Often, the package has been delivered but left in an unexpected location. We recommend contacting the courier or local post office to check if additional delivery details were provided, such as “left under the table on the back porch.”

If you encounter this situation, please contact us, and our support team will assist you promptly.

Orders cannot be cancelled as they are automatically processed and forwarded for dispatch by our system.

In case there are errors in your shipping address or there is anything you would like to change on your order, please contact us and our team will check if any changes can be made to your order.

Yes, you can return the product for a full refund or exchange it for the same item within 14 days of receipt. Alternatively, we can issue store credit for a future purchase.

For more details, please refer to our return policy.

You can read our return and refund policy here. Below are additional situations where returns and/or refunds are not applicable.

THE PRODUCTS DIDN’T ARRIVE IN TIME FOR THE OCCASION THEY WERE ORDERED FOR

The delivery time frame is always listed on our website before placing the order and is also detailed in our Shipping Policy. We cannot a refund for the shipping cost if the order is delivered within the specified time frame, even if the customer expected it earlier. Shipping refunds are only available for orders that have exceeded our predicted delivery time frame without any external factors contributing to the delay.

For more information about shipping and delivery times, please refer to our Shipping Policy.

If your order didn’t arrive within the predicted time frame, please email us, and our team will assist you.

A SALE STARTED RIGHT AFTER I PLACED MY ORDER. CAN I GET A REFUND?

No. Our offers and promotions are only valid during specific time periods. Orders placed before the start of a promotion are not eligible for a price match based on the new promotional price. We cannot refund the difference between the original price and the discounted price during the sale.

I RECEIVED AN INCORRECT OR FAULTY PRODUCT

We strive to deliver products that meet our customers’ expectations, so all items are carefully inspected before dispatch. Our team ensures that the products ordered are correct and as described on our website.

In the rare event that you receive a faulty or incorrect product, please notify our customer service department within 24 hours of delivery and include images or photos of the defects. Our team will analyze your inquiry and take the necessary steps to compensate you. Notifications received after 24 hours of delivery will be considered as customer-damaged and will not be eligible for a refund or replacement.

ITEMS NOT ELIGIBLE FOR A RETURN

Certain items cannot be returned, including personalized items, custom or made-to-order items, items purchased as final sale or discounted by more than 30%, and items that have been used or show signs of wear and tear.

DISPUTE RESOLUTION TIME

All disputes, return requests, exchanges, and refunds are resolved within 14 days of delivery. We strive to respond to each inquiry promptly and offer exceptional customer service with effective dispute resolution options. However, if customers do not return the ordered products or respond to our dispute resolution options within 14 days of delivery, the case will be automatically closed, and no refunds, returns, or exchanges will be possible thereafter.

We currently accept the following payment methods:

Credit Cards

We accept all major credit cards, including Visa, Mastercard, American Express, Diners Club, and Discover.

PayPal

We accept PayPal, which is available for both North American and international customers.

Credit Card Security

Our site is safe and secure. Credit card information is transferred using 256-bit encryption and physical security measures, the same standards used by banks.

Financing

Customers can finance purchases through our partner, Klarna. This option is available at checkout, along with additional details. For questions regarding interest rates, installments, or payment plan terms, please contact Klarna.

Gift Cards

Gift cards are available in a minimum amount of $25 and an unlimited maximum amount. If you are purchasing a gift card for someone else, please also provide their email address (they will need to use this same email to access their gift card).

Once your purchase is completed, you’ll receive a confirmation email. If you’ve purchased one for someone else, they’ll also receive a confirmation email with a link to activate the gift card.

You can purchase a gift card at any time here.

Store Credit

You can apply your store credit to purchases on our website. Please note that they have no cash value and are not transferable.

You can always check your credit and gift card balance in My Account.

Prepaid Credit Cards

We accept prepaid credit cards from Visa, Mastercard, and American Express. If you use one for a purchase, we strongly recommend keeping it in case you need a refund or adjustment later. In such cases, the refunded amount will be applied back to the original prepaid credit card. If your card has expired by the time of the refund, we will work with you to find an alternative way to process the refunded amount.

When the payment is charged

Payments are charged at the time of placing the order. This ensures that your items are reserved and prepared for dispatch promptly.

Payment Confirmation

A confirmation email will be sent to you shortly after placing your order. If you have not received it within a few hours, please check your spam folder. If it is still missing, contact us for assistance.

The decision to reject your credit card payment is typically made by your card issuing bank (not by us). To protect your security and privacy, your bank cannot provide us detailed reasons for why your payment was declined. Because of this, you will need to contact your bank directly to solve most credit card related payment issues.

TOP 7 REASONS WHY CARDS ARE REJECTED

1. The transaction was blocked by the payment server because it didn’t pass all the risk checks.
2. Insufficient Funds
3. Referred
4. Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)
5. Expired card
6. Fraud suspicion
7. Declined by bank (no specific reason provided)

WHAT CREDIT CARD ISSUES CAN WE HELP TO SOLVE?

Our Customer Service can help you to verify that you have entered your payment information correctly for your order. However, as mentioned above, most credit card payments rejections are due to reasons related to your card issuing bank and therefore outside of our control. 

- Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds you have available or your credit limit. Your bank may require your verbal authorization to proceed with a transaction.

- Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of the available funds in your account. Your bank may require you to request a higher purchase limit to complete a transaction

- Contact your bank about payment authorizations, reserved funds and charges. When you place an order with us, we contact your card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization procedure for the amount of your purchase.

- If your payment is declined due to lack of available funds, contact your bank to confirm if there are reserved funds that have been authorized, verify the amount of time the bank will hold these authorizations, and request your bank to remove any extra authorization to free up funds back into your account.

- Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If you have previously used a payment method successfully on your account, you may simply need to update your card and billing address information. If you entered a new payment method, make sure you have entered all card number and other information correctly.

- Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card or payment type. Please contact our Customer Service to inquire about what other payment methods are available on our platform.

- If paying by credit card or a debit card is not an option, you can pay via Google or Apple Pay or Bank Deposit.